Europe 2010/11 final leg: Switzerland and ???

If you know me in person or online, chances are you've already been subjected to my post-trip rants regarding a certain incident that happened after my final stop in Switzerland. If not, you can scroll down for spoilers as to what ??? in the title stands for, or just keep reading to find out.

In transit: Chamonix to Zurich

We waited in the freezing cold for our shuttle back to Geneva airport and thankfully it came early in the pick up window. From the airport we would need to catch a train to Zurich. This was good in theory, but does not take into account any unforeseen circumstances, such as, for example, the train breaking down and the replacement trains being a convoluted mess of routes that involved no less than four connections. So much for an efficient transport system. We ended up arriving in Zurich in the evening rather than the afternoon as was planned.

Pro tip: Zurich is dead on Sundays

Zurich is situated in the German-speaking part of Switzerland, and is the largest city in the country. It is a major transport hub for the country as well as for Europe, and it is for this reason that we chose it as the last city in our respective trips.

A cold, overcast day in Zurich

When we arrived in Zurich, I proceeded to immediately lose Morgan at the train station. Excellent start. 10 minutes later, I found him waiting for me near the end of the train, both of us clueless as to how we got separated. Well, okay, I do have a clue as to what happened, and it has something to do with Morgan's awareness and sense of direction.

One important thing to know when visiting Switzerland is that the price of absolutely everything is higher than most other places. Even one night in a hostel dorm set us back more than what it would probably cost to stay a couple of nights in a similar establishment elsewhere in Europe. We mostly stuck to low-cost tourist activities and made meals from things we bought at a grocery store.

We did want to do a lot more sightseeing than we ended up doing, but it turned out that most places were closed on Sundays, possibly because a lot of people were at church. That's the other important thing of note - don't plan to go out on Sundays when you're in Zurich. Stay in, or partake in a sufficiently interesting outdoors activity not involving the services of other people.

St. Peter

Fortunately for us, we found a liquor store open that carried craft beers from Europe and around the world, aptly named Drinks of the World. We raided the place and hunkered down at the hostel to escape the cold and boredom. We even played a board game (the hostel had a copy of Pandemic, which is a great game (you should get it)) and chess while we were sampling some fine ales and lagers. Well, ok, not all of them were fine. We did, for laughs, buy a can of Duff Beer and it was as horrible as you can imagine.

In transit: Zurich to Sydney

On the final day of our respective trips, it was time for our paths to diverge. Morgan had a Singapore Airlines flight that didn't go through Heathrow, and I had a later Qantas/British Airways flight that did go through Heathrow (because I'm cheap like that). When Morgan left I stayed at the hotel attempting to finish the novel I was reading until it was time for me to head to the airport. A little bit later, I got a call from Morgan. It turned out he had left his passport on the train and was going to miss his flight. I was not in any way shocked at this news. He was on his way to pick up his passport from another train station and was calling to ask if I could check on available beds at the hostel. It would seem as if I would beat him back to Sydney.

Connecting via Heathrow was uneventful enough. I wasn't able to change my seats due to the type of ticket, but I was happy enough with what I got. The flight from Heathrow would make a stop at Bangkok before continuing to Sydney.

An hour or so into the Bangkok-Sydney leg, the pilot made an announcement. "As you may have noticed, we have turned around and are jettisoning fuel from the engines." Hmm. News to me, I was busy watching movies on the in-flight entertainment system. It turned out that one of the four engines had failed, and they were going back to Bangkok for safety reasons. Fair enough. I wouldn't want my life endangered just to make schedule. The jettisoning of fuel was to make the minimum landing weight. I could imagine it to be a disconcerting sight to look out the windows and see a stream of white coming from the wings, but I was oddly fascinated by the whole thing.

I would have thought that Qantas would have us wait for another flight when we got back to Bangkok, but things started to look bad when they sent everybody from the flight to a five star hotel halfway to the city.

One night in Bangkok

It was the middle of the night in Thailand, and hundreds of us were shepherded into the hotel reception area, being processed two at a time and sent to our luxurious rooms for the night. The poor overwhelmed staff handled themselves great. We were given a complimentary dinner and were told to wait until morning when there would be an airline representative to update us on our flight. Fair enough, I guess. I mean, I would have preferred it if there had been an airline representative at the hotel to meet us all when we arrived, but whatever. I could afford a twelve hour delay in my schedule - instead of arriving in the morning I'd be getting in in the evening, and I would just have to go straight from Sydney airport to the Opera House, where I had an Amanda Palmer concert to attend. No big deal at all, I thought. In retrospect, I was perhaps a little too optimistic at Qantas's attitude towards its customers.

My hotel room had a window in the bathroom

I woke up early in the morning, at the time specified by the hotel staff the night before, to check up on updates on our rescheduled flight. The piece of paper left in front of our hotel room doors carried terrible news. Not only would we not be flying out that morning, we would also not be flying out at all that day. Our rescheduled flight would be early the following morning. We'd be stuck in Bangkok for the entirety of what was Australia Day. Bugger.

Ok, let's stop there for a bit. A piece of paper? I mean, c'mon, you have to do better than that, Qantas. If you're telling people their flight has been held up for more than a whole day, at least send a human being to break the bad news. A piece of paper adds insult to injury.

As they had still not sent a representative to the hotel, I tried to contact Qantas using the hotel reception's phone. Unfortunately, they told me, they wouldn't be able to guarantee anybody a seat in an earlier flight due to them being full, and that if I wanted to I could go to the airport and go on standby. I decided not to partake in that stressful exercise, and instead made arrangements to have my mum take my place at the Amanda Palmer concert. (She enjoyed it, by the way. Go mum!) I had a day to spend in Bangkok, a place I'd never been, so I may as well make the most of it.

Armed with a wad of local currency acquired by exchanging unused British pounds from the start of the trip (because I was far too enthusiastic in withdrawing cash), I caught a taxi to the city so that I could check the place out. Seeing the driver weave through traffic was terrifying at first, but eventually it became kind of hypnotising. Despite the long cab ride, I didn't have to hand over very much cash. I could get used to this.

The first thing I noticed was the heat. Coming from Switzerland in the middle of winter, it was equally unpleasant in the other end of the spectrum in Thailand. Cheap and really hot, so I guess it was the complete opposite of Switzerland.

Bangkok

I wandered around in the sweltering heat, checking out temples and other tourist attractions and eating street food. Every once in a while a local would approach me, giving tips on what I should be checking out, before suggesting that they take me on their tuk-tuk to the place they just mentioned. I would politely decline, saying that I was perfectly happy to go on foot. "Why you stupid?" they would invariably say to me when I began to walk away from them. It was a bit insulting, really. I meant no offence to them, and wasn't sure if they were scammers or genuine, I simply enjoyed walking around to explore a city, despite my maligned sense of direction. In the end, I was still too pissed off at Qantas that I wasn't in the mood to do very much.

I wanted to go to a Muay Thai event that evening, but the time it took to get from the hotel to the city was too long, and I was worried I might miss the bus to the airport when I returned. Instead, I had a nap before getting up for the mass exodus of tired and angry passengers.

In transit: Let's try that again, shall we?

Sorting out the buses to go to the airport was a mess. Once again, it was mostly the hotel staff that had to deal with all of this. We got to the airport ahead of time, and I went to get a meal at the food court. I was impressed - even the airport food was cheap in Thailand. I had some money left over, and I would have had a hard time trying to get rid of it all before the flight.

The final insult of the whole debacle was that we were made to wait several more hours at the airport because the plane, which was meant to take us back to Sydney, was carrying a fifth engine - a replacement for the blown engine from the original flight - and this had to be removed before the plane could be boarded. You'd think they would have factored this in when they told us what time to wake up to be taken to the airport. It meant that I would have had plenty of time to watch Muay Thai in the city after all. It also meant I'd be cutting it very close to see Gotye on the evening of my arrival - I was now in danger of missing a second concert.

A full day and a half after our scheduled arrival time in Sydney, we finally landed. Morgan, who had missed his flight, had arrived well ahead of me. Karma, perhaps, for laughing at him misplacing his passport. Thankful that I had no checked baggage, I hurried out of the airport to meet my brother at the car park and collect my Gotye ticket - the gig was in less than an hour - before getting on the train to the city. I arrived at the concert after two and a half songs had been played. I guess I should have been happy that I didn't miss more than that.

As an apology for the incident, each passenger on that hyper-delayed flight was sent a voucher for credit to be spent on future Qantas flights. I've still got a bit of credit left on my voucher, but once that's done I plan to avoid flying with them again if I can help it. I can understand the turning back of the plane due to safety concerns, but I do not understand nor agree with the extended turnover time to schedule a new flight for the stranded passengers. I also felt that, by not having a representative of the airline present at all times, Qantas did not really care about its customers. 36 was a long delay for a flight that was not hindered by natural disasters or adverse weather, and to convey updates via printouts in the hotel lobby without having anybody on hand to answer questions was an added insult to an already stressful situation. In light of the recent employee disputes dominating headlines, I wonder if Qantas management care about anybody at all. My guess is that they only care about themselves.

Final leg overview

Cities: Zurich (2 nights), Bangkok (1 nights, 2 if you count time spent in the airport)
Weather: Ridiculously cold, ridiculously hot
Arrival time in Sydney: 36 hours later
Concerts missed: 1 (and 2.5 songs)

Flickr set: Switzerland, Thailand